Effective Date: April 4, 2026

Business Address: 1907 Anderson St, Bristol, TN 37620, USA

By accessing or purchasing from Product Choice Center, you agree to these Terms. Please read carefully before placing any order.

1. Eligibility & Account Responsibility

You must be at least 18 years old to make purchases on this Site. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Cash on Delivery (COD) Only – No Online Payments

2.1 Payment Method: We accept Cash on Delivery only. No credit cards, debit cards, digital wallets, PayPal, or online bank transfers are accepted. Payment must be made in exact USD cash to the delivery driver/courier at the time of delivery.

2.2 No Online Payment Collection: We do not collect, process, or store any credit card, debit card, or banking information on our website. All transactions are settled in cash upon physical delivery.

2.3 Order Confirmation & Cancellation: An order confirmation email does not guarantee acceptance. We reserve the right to cancel any order for suspected fraud, invalid address, high-risk delivery location, or product unavailability.

2.4 Refusal of Delivery: If you refuse delivery or fail to pay the COD amount, you will be blacklisted from future purchases. A restocking fee of up to $15 may be charged for wasted shipping costs before any future orders are accepted.

3. Pricing, Products & Errors

All prices are in US Dollars (USD). We strive for accuracy but do not warrant that product descriptions, pricing, or other content is error-free. In the event of a pricing error, we reserve the right to cancel your order. If you have already paid cash upon delivery, we will arrange a refund via store credit or check.

4. Shipping & Risk of Loss

Title and risk of loss for products pass to you upon our transfer to the shipping carrier. We are not responsible for delays caused by the carrier, weather, or other force majeure events. Estimated delivery dates are not guaranteed.

5. Limitation of Liability

To the fullest extent permitted by California law, Product Choice Center shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits. Our total liability to you shall not exceed the total amount you paid for the specific product giving rise to the claim (i.e., the cash amount collected at delivery).

6. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law provisions. Any dispute arising from these Terms or your purchase shall be resolved exclusively in the state or federal courts located in Orange County, California. You waive any right to a jury trial or class action.

7. Modifications to Terms

We reserve the right to update these Terms at any time. Material changes will be posted on this page with an updated "Effective Date." Continued use of the Site after changes constitutes acceptance.

8. Contact Information

Product Choice Center
1907 Anderson St, Bristol, TN 37620, USA
Phone: +1 423-878-4633
Email: legal@productchoicecenter.info

Effective Date: April 4, 2026

Business Address: 1907 Anderson St, Bristol, TN 37620, USA

Product Choice Center ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information.

1. Information We Collect

Directly from you: Name, Email Address, Date of Birth (if voluntarily provided), Shipping Address, Phone Number (required for COD delivery confirmation).

IMPORTANT – No Payment Data: Because we only accept Cash on Delivery, we do NOT collect, process, or store any credit card numbers, debit card numbers, bank account details, PayPal credentials, or any other financial payment information on our website or servers.

Automatically (via cookies): IP address, browser type, device information, pages visited, cart abandonment data.

2. How We Use Your Information

We use your information to: (a) Process and deliver your COD order; (b) Send transactional SMS/email updates (order confirmation, shipping alerts, delivery reminders); (c) Send promotional emails about deals and new products (you may opt out anytime); (d) Prevent fraud and identify fake COD orders; (e) Improve our website and customer service.

3. Cookies & Tracking Technologies

We use essential cookies to remember your cart and login status. We also use analytics cookies (e.g., Google Analytics) to track traffic and conversion rates. You may disable cookies via your browser settings; however, some features may not work properly. We do not currently respond to Do Not Track signals.

4. Third-Party Sharing – No Sale of Data

We do NOT sell your personal information. We share your data only with:

• Shipping carriers (USPS, FedEx, UPS, local couriers) – to deliver your order.
• Email/SMS providers – to send order updates and promotions.
• Fraud prevention services – to screen for high-risk COD orders.

All third parties are contractually obligated to protect your data and may not use it for any other purpose.

5. Data Security & Retention

We use industry-standard SSL encryption on our website. Your data is stored on secure US-based servers. We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (e.g., tax records for 7 years), and resolve disputes.

6. Your Privacy Rights – California Residents (CCPA)

If you are a California resident, you have the right to: (a) Know what personal data we have collected; (b) Request deletion of your data; (c) Opt-out of the "sale" of your data (we do not sell); (d) Non-discrimination for exercising your rights. To exercise your rights, email us at privacy@productchoicecenter.info or call +1 423-878-4633. We will respond within 45 days as required by law.

7. Children's Privacy (COPPA)

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

8. Contact Information

Product Choice Center
1907 Anderson St, Bristol, TN 37620, USA
Phone: +1 423-878-4633
Email: privacy@productchoicecenter.info

Return Address: 1907 Anderson St, Bristol, TN 37620, USA
Phone: +1 423-878-4633

Eligibility for Return

• You must initiate the return within 15 days of the delivery date.
• Item must be unused, unwashed, and in original condition with all tags and original packaging.
• A valid proof of purchase (order number or delivery receipt) is required.

Non-Returnable Items

• Digital products (SaaS subscriptions, gift cards, memberships, software) once activated or redeemed.
• Opened personal care items (skincare, cosmetics, hair products).
• Perishable food and beverage items (once opened).
• Intimate apparel (undergarments, swimwear) due to hygiene reasons.
• Customized or personalized products.
• Items marked as "Final Sale."

How to Initiate a Return (COD Orders)

Step 1: Email us at returns@productchoicecenter.info with your order number and reason for return. Step 2: We will email you a return shipping label (cost deducted from refund unless return is due to our error or defect). Step 3: Pack the item securely and drop it off at any USPS/UPS location. Step 4: Once received and inspected (within 5-7 business days), we will process your refund.

Refund Method & Timeline (Because You Paid Cash on Delivery)

Since you paid in cash upon delivery, we cannot reverse a credit card or bank transfer. Refunds will be issued as:

• Store Credit (Gift Card) – Issued within 3 business days after inspection. No fees. Usable immediately.
• Paper Check by Mail – Mailed to your address within 10 business days after approval. Allow 5-10 additional days for postal delivery.
• Cash Refund (in person only) – Available at our Santa Ana, CA address by appointment. Call +1 423-878-4633 to schedule.

Note: Original shipping charges are non-refundable. A restocking fee of $7.99 may apply for non-defective returns.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at +1 423-878-4633 or returns@productchoicecenter.info. We will provide a prepaid return label and issue a full refund (including original shipping costs) or send a replacement at no extra charge. No restocking fee applies.

Fake / Refused COD Orders – Penalty

If you place a COD order and refuse delivery without canceling at least 24 hours in advance, or if you provide an invalid address resulting in failed delivery, we reserve the right to charge a $15 restocking & administrative fee before allowing future orders. Repeated abuse will result in a permanent ban from the Site.

Contact Returns Department

Product Choice Center Returns
1907 Anderson St, Bristol, TN 37620, USA
Phone: +1 423-878-4633
Email: returns@productchoicecenter.info
Hours: Monday–Friday, 9AM – 5PM PST